Outline:
Part 1. Introduction:
Comforting, a Lost Art in Our Society
Exploring the Qualities of Comforting People
Part 2. Using Comforting Words
What to Say and What Not to Say
with Loved Ones in Distress
What to Do When our Loved One Resists our Comfort
Part 3. Comforting Skills
Listening
Supporting
Calming
Heartening
Part 4. Creating a Comforting Environment at Home
Resources, Activities, Suggestions
Part 5. Telling Our Stories
Problem-solving and group discussion
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Putting Comfort into Action on the Job
Inspiration and Education for
Professional Caregivers
(Formatted as a 3-hour seminar or as
a half-day retreat)
Between bottom-lines and deadlines,
we attempt to comfort people while making split-second decisions and pushing
through endless tasks. On the job, is there ever enough time? This course
teaches us how to comfort our patients, clients or co-workers, with brief,
practical and effective interventions we can apply in hectic settings.
Outline:
Part 1. Introduction:
Comforting, Restoring a Lost Art
Making a Difference with a Comforting Presence
Part 2. The Language of Comforting
Offering Comforting Words When We Only Have A Minute
The Etiquette of Condolence, The Do’s and Don’ts
Part 3. Comforting Skills for the Workplace
Listening
Supporting
Calming/Centering
Heartening
Part 4. Creating a Comforting Environment
Part 5. Putting Comfort into Action on the Job
Problem-solving and group discussion

The Language of Comforting
What to Say and What Not to Say to People in Distress
(1-hour Presentation)
At work and at home, when people need
our warmth and care, we try to offer comforting words, but feel too often we
aren’t helpful enough. Are there ever the right words? In this
presentation, we will be provided with proven comforting phrases and gestures
that welcome, support and reassure people in distress. This
presentation is an ideal fit for in-service training, a support group topic, a
conference presentation, a luncheon talk, or other caregiver support event.
Part 1. Introduction:
Who Are Our Role Models of Comforting People?
Do they exist in our media?
The Qualities of Comforting
Part 2. Speaking the Language of Comforting, The Do’s and Don’ts
(Some well-intended words and gestures can backfire on grieving people.)
What to Say that Really Helps
Part 3. Nonverbal Communication and Creating a Comforting Atmosphere
Comforting Gestures that Make a Difference
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Other 1-hour Presentations about Comforting:
The Essence of Comforting
Practical Wisdom from 10 Highly Comforting Professionals
(From interviews with a palliative care nurse, a chaplain, a high school guidance counselor, an art therapist, a
police liaison, and others)
The Arts of Comforting
Exploring Music, Movies, TV Shows and Books that Comfort Us
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For more information about these programs and costs, feel free to contact:

Val Walker, MS
The Art of Comforting
(207) 846-5928
e-mail: Vnwswan@aol.com
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